On April 4th, we had a live webinar on telesales where we introduced our integrated SAP C/4HANA Telesales application solution. This was the first episode of a series of webinar intended for FMCG and Retail industries.
During this webinar, we covered how you can :
- Dynamically generate Call Lists for your team
- Improve customer centricity by providing a complete 360° customer view during order taking
- Handle customer orders on a single screen, optimized for speed and integrated with SAP ERP
- Ensure Telesales takes up a more commercial role without neglecting their role in the logistics process
- Improve operational efficiency of the Telesales department for planning and rescheduling calls
- Push promotions to the market
If you missed the webinar, you can still watch it by clicking the button below: