Did you miss our Telesales Webinar? Watch it here!

[fa icon="calendar'] Apr 18, 2019 3:05:36 PM / by Carl Boden posted in Telesales, SAP C/4HANA

On April 4th,  we had a live webinar on telesales where we introduced our integrated SAP C/4HANA Telesales application solution. This was the first episode of a series of webinar intended for FMCG and Retail industries. 

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Still a few spots left for our Telesales Webinar on April 4th

[fa icon="calendar'] Mar 27, 2019 1:04:00 PM / by Carl Boden posted in Telesales

Are you in Fast Moving Consumer Goods or Retail business and are you doing Telesales activities?

 Are your telesales agents the first point of contact for your customers to drive sales and push promotions to the market?

Do they struggle to handle order taking in a timely manner, while driving commercial promotions at the same time towards clients?

 Then you should join us on April 4th from 11:30 AM to 12 PM (CET) for our webinar on telesales, first of a series focused on FMCG and Retail industry.


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Join us on April 4th for our Telesales Webinar

[fa icon="calendar'] Mar 19, 2019 1:33:00 PM / by Carl Boden posted in Telesales

Are you in Fast Moving Consumer Goods or Retail business and are you doing Telesales activities?

Are your telesales agents the first point of contact for your customers to drive sales and push promotions to the market?

Do they struggle to handle order taking in a timely manner, while driving commercial promotions at the same time towards clients?

Then you should join us on April 4th from 11:30 AM to 12 PM (CET) for our webinar on telesales, first of a series focused on FMCG and Retail industry.


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5 tips to improve telesales call management

[fa icon="calendar'] Feb 28, 2017 3:30:00 PM / by Kim Anh Nguyen posted in API integrations, Customer Journey Alignment, Telesales

 

How to improve your Telesales process and make sure sales goals are met and costs are reduced? Telesales calls are an important part in the sales process of FMCG or food manufacturing groups.  When handling orders for these large companies who revolve around fast and precise logistics, many aspects of call management must be taken into account.

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Streamline sales operations and logistics with SAP C4C Telesales

[fa icon="calendar'] Feb 21, 2017 1:35:35 PM / by Kim Anh Nguyen posted in Customer Relationship Management, API integrations, Customer Journey Alignment, Telesales

How can you ensure your order taking department is not only registering sales orders, but also supports commercials and promotional actions that are vital for the success of your company?  And how can you do this without compromising speed of order taking? 

Many FMCG and food manufacturing companies face similar challenges, as their point-of-sales call in to place their orders in the morning and expect delivery the following day.  As such, orders need to be in the system by noon to guarantee that logistical processes can be executed in a timely matter.  

The solution is simple: these companies need a telesales solution that is specifically designed for their industry, and which is tightly integrated with their ERP environment.

So how does such a solution look like? It has to meet the expectations in 5 main areas.

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